Refund and Returns Policy

Refund and Returns Policy

1. Introduction

At Wawnet.com, we are committed to providing high-quality digital marketing services and products. This Refund and Returns Policy outlines the terms and conditions under which you can request refunds or address concerns with our digital offerings. By purchasing our services or products, you agree to the terms detailed in this policy.

2. Eligibility for Refunds

2.1. General Conditions

  • Refund requests must be made within 14 days of the delivery of the digital service or product.
  • Refunds are only applicable if the service or product does not meet the agreed-upon specifications as outlined in the contract or agreement.
  • Proof of purchase and documentation of the issue must be provided.

2.2. Exceptions

  • Digital Products: Once access to digital products (e.g., reports, templates, tools) has been granted, refunds are not available.
  • Custom Services: Services tailored specifically to your requirements are non-refundable once work has commenced.
  • Completed Services: Services that have been completed and delivered in accordance with the contract are not eligible for a refund.

3. How to Request a Refund

3.1. Submitting a Request

  • Contact our customer service team at Info@wawnet.com to initiate a refund request. Include your order number, the date of purchase, and a detailed description of the issue.
  • Provide any relevant documentation or evidence supporting your refund request.

3.2. Review Process

  • Upon receiving your refund request, we will review the details and determine if the request meets our refund criteria.
  • Our team will get back to you within 2 business days with a decision on your refund request.

4. Processing Refunds

4.1. Approval

  • If your refund request is approved, the refund will be processed to the original payment method used for the purchase.
  • Please allow 7 business days for the refund to be reflected in your account.

4.2. Partial Refunds

  • In cases where only part of the service or product is in dispute, we may issue a partial refund based on the value of the unresolved portion.

5. Service Issues

5.1. Reporting Problems

  • If you encounter issues with the digital marketing services provided, contact our support team within [X] days of delivery. Provide details about the issue and how it deviates from the agreed-upon specifications.

5.2. Resolution

  • We will work with you to resolve the issue to your satisfaction. This may include providing additional services, correcting errors, or other remedial actions as deemed appropriate.

6. Cancellations

6.1. Service Cancellation

  • You may request to cancel services before work commences. Contact us as soon as possible to discuss cancellation options.
  • Once work has started or digital deliverables have been provided, cancellations are not accepted.

7. Contact Information

For questions or concerns regarding our Refund and Returns Policy, please contact us at:

8. Policy Updates

This Refund and Returns Policy is subject to change. Updates will be posted on our website. It is your responsibility to review the policy periodically for any changes.

Find us
PINTEROL LTD
71-75, Shelton Street,
Covent Garden, London,
WC2H 9JQ
UNITED KINGDOM
Info@Wawnet.com